Shipping & Returns
Flavorah is a raw material for further processing. Typically, our customers have a commercial address with freight-in capabilities.
Shipping & Handling Policies
DIY Manufacturer Ordering
If you are not a business, we recommend finding one of our Flavorah resellers or distributors to purchase flavoring. We try to ship within one business day. Most international orders should be received in 5-10 business days. However, if there is an item in your order that is out of stock, we will at our discretion either split and ship your order in parts or hold it until the back ordered item is available.
For commercial samples in the USA, we try to ship by USPS First Class Mail for orders of 10 bottles or fewer. USPS Priority or Parcel Select will be used for orders of 13 bottles or more. Shipping prices vary, but here is an idea of cost:
- First Class USPS – $3 – 5
- First Class International USPS – $8 – 50
- Priority USPS – $7+
- UPS – Ground shipment, or International for wholesale customers
- FedEx – Ground, International Express
You must ship wholesale products via UPS Ground, FedEx, or Freight. Shipping for international wholesale orders may need separate payment. Furthermore, customs declarations may be necessary for tariffs depending on your country. The tariff code will be for “Flavoring Materials.” If you encounter the customs agency in your country miss-identifying or miss-categorizing your shipment, please feel free to contact us for assistance.
International Shipping Restrictions & Considerations
Flavorah goods are tendered for shipment DAP (delivered at place). This means that the buyer will be responsible for paying customs tariffs, THCs (Terminal Handling Costs), and other costs and fees that occur in their country once the shipment has arrived at a place of entry. Our primary carriers – DHL, FedEx and UPS – handle many of these important conditions and you will not need to worry about a thing. However, in the case that you need more paperwork, it is important you contact and cooperates with your carrier representative in a prompt manner.
Due to circumstances out of our control, a package left in customs will likely be destroyed. Furthermore, Flavorah will not be held financially responsible if your order is returned, destroyed, or confiscated by your customs agency. You are agreeing to pay any fees owed during the customs clearance process. While these situations are unfortunate, we cannot accept any returns and do not issue refunds for items abandoned.
Flavor Concentrate Classifications for Shipping
International Shipping Advisory: Class 3, DG products (flammable liquids)
Some of our flavors are classified under IATA as “Dangerous Goods” (DG) due to their low flash point (the lowest temperature at which a liquid in a specified apparatus will give off sufficient vapor to ignite momentarily on the application of a flame). Therefore, if you’re in certain non-U.S. regions, we highly recommend securing support from a freight forward company with a U.S. based address that can assist with the import of these flavors.
Please review the list of regulated and non-regulated (DG and non-DG) flavors by selecting those filters on our product search results pages.
Non-regulated flavors can ship directly via FedEx, DHL, or UPS depending on your country. You can find more on shipping DG with by following the link relative to your preferred shipping method:
Flavorah is proud to have a 100% satisfaction guarantee for 7 days after delivery. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Flavorah will be happy to replace any items in the unlikely event that they are damaged during transit.
Flavorah is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the day specified by the recipient.
Used merchandise may not be returned under any circumstances.
Refused packages are subject to shipping charges, plus a $35 or 20% restocking fee (whichever is greater).
Refunds can only be credited to the originating payment method.
Please contact us for customer service regarding the Return Policy.
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